Accessible hotel
People with a disability are also entitled to a holiday. We have adapted one of our rooms to meet the needs of physically disabled people. Our restaurant, bar and courtyard can all be reached via smooth/level paths. You can also reach our swimming pool via a short, outdoor path.
Checking in and checking out
We guarantee check-in from 2 pm onwards. If you arrive earlier and your room is already made up, you will of course be able to have the key to your room straightaway. We would ask you to vacate your room by 11 am on the day of departure. Should you wish to delay the end of your holiday with us, you have the possibility to enjoy our spa and gym on your day of departure.
Children’s bathrobes
A bathrobe is already available in our rooms for every adult guest. We will be glad to provide smaller guests with a bathrobe in their room on request.
Dogs:
Your four-legged friends are welcome to stay with you in our “Landleben” rooms in the Old Parsonage just 100 metres from the main hotel. We regret that dogs are unfortunately not allowed in the main hotel itself, but your pet may of course accompany you in the courtyard when the weather is fine. We charge € 15.00 /night for dogs.
Lift:
A lift will take you to your rooms on the various floors of the main hotel. Our rooms in the Old Parsonage can only be reached by stairs (first and second floor)
Parking:
Free parking is available directly in front of and behind the hotel for the duration of your stay.
Spa and gym opening times
Our swimming pool and our gym welcome you from 7:30 am. Our saunas (all garment-free) open every day at 2:00 pm and close, just like the pool and gym, at 10:00 pm.
Temperature of our swimming pool
The temperature of our swimming pool is around 30°C. You can enjoy our pool every day from 7:30 am to 10:00 pm.
Cancellation conditions for a reservation for up to 3 rooms:
- Please note that you can cancel your reservation free of charge up to 3 days before your arrival.
- In case of later cancellation, no-show or early departure, we reserve the right to charge the full amount of the first night.
Cancellation conditions for a reservation of 3 rooms or more:
- You can cancel your entire reservation free of charge up to 1 month before your arrival.
- If you cancel up to 14 days before your arrival, we will charge you 50% of the total amount if we cannot resell the cancelled rooms.
- If you cancel within 14 days of your arrival, we will charge you 100% of the total amount if we are unable to resell the cancelled rooms.
Cancellation conditions for a reservation of the Christmas or New Year's Eve package:
- You can cancel your reservation free of charge up to 14 days before your arrival.
- If you cancel up to 7 days before your arrival, we will charge you 50% of the total amount.
- If you cancel within 3 days of your arrival, we will charge you 100% of the total amount.
In the case of a postponement outside the free cancellation period, the cancellation conditions listed above also apply.
We strongly advise you to consider taking a travel insurance policy.
Treatments
We would ask you to book an appointment for your desired time in advance. You can reach Stefanie Elsen best by e-mail at steffi_elsen@yahoo.de, or by phone on 0032 (0)80 88 01 14.