Faq

Accessible hotel

People with a disability are also entitled to a holiday. We have adapted one of our rooms to meet the needs of physically disabled people. Our restaurant, bar and courtyard can all be reached via smooth/level paths. You can also reach our swimming pool via a short, outdoor path.

Checking in and checking out

We guarantee check-in from 2 pm onwards. If you arrive earlier and your room is already made up, you will of course be able to have the key to your room straightaway. We would ask you to vacate your room by 11 am on the day of departure. Should you wish to delay the end of your holiday with us, you have the possibility to enjoy our spa and gym on your day of departure.

Children’s bathrobes

A bathrobe is already available in our rooms for every adult guest. We will be glad to provide smaller guests with a bathrobe in their room on request.

Dogs:

Your four-legged friends are welcome to stay with you in our “Landleben” rooms in the Old Parsonage just 100 metres from the main hotel. We regret that dogs are unfortunately not allowed in the main hotel itself, but your pet may of course accompany you in the courtyard when the weather is fine. We charge € 15.00 /night for dogs.

Lift:

A lift will take you to your rooms on the various floors of the main hotel. Our rooms in the Old Parsonage can only be reached by stairs (first and second floor)

Parking:

Free parking is available directly in front of and behind the hotel for the duration of your stay.

Spa and gym opening times

Our swimming pool and our gym welcome you from 7:30 am. Our saunas (all garment-free) open every day at 2:00 pm and close, just like the pool and gym, at 10:00 pm.

Temperature of our swimming pool

The temperature of our swimming pool is around 30°C. You can enjoy our pool every day from 7:30 am to 10:00 pm.

Terms of cancellation:

You can cancel your reservation free of charge up to 3 days prior to your intended arrival date. If you cancel any later, or if you fail to arrive, we will charge for the first night of your intended stay. We will also charge for an additional night in the event of premature departure.

Different terms of cancellation apply to groups. Please contact us directly for more details.

Treatments

We would ask you to book an appointment for your desired time in advance. You can reach Stefanie Elsen best by e-mail at steffi_elsen@yahoo.de, or by phone on 0032 (0)80 88 01 14.